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1) Delivery to Europe
NEW - EU GPSR changes - read here
2) Delivery charges to USA, Australia, Central & South America, Africa & Asia etc
3) Special or Tracked Delivery Abroad
4) How do I calculate the weights?
5) Small packets up to 50 grams
6) What does the Delivery Charge include?
We ship orders to all countries in the world (except now to the EU, see below) and currently have customers in more than 80 countries. With the high cost of international freight and postage, especially to countries outside Europe, we are obliged to charge appropriate post & packing costs.
On receipt of your PayPal order for natural dyes and other items from the Wild Colours store, we will send you a PayPal invoice for the extra costs of the Delivery Charge that you can pay with credit card, debit card or PayPal. If at this point you do not wish to proceed with your order, we will refund your order payment in full.
1) EU Regulation on General Product Safety (GPSR)
IMPORTANT - PLEASE READ, if you are an EU, EEA or a Northern Ireland customer:-
We regret that we are no longer able to ship any orders to EU or to EEA countries (Iceland, Norway) or to N Ireland as a result of the introduction of the GPSR regulations implemented by the EU from 13th December 2024!
This applies to all our websites, including Wild Colours, Wild Fibres & Wild Paper!
Our Apologies for the inconvenience but this is outside of our control.
2) Delivery charges for airmail orders to USA, Australia, Central & South America, Africa & Asia etc
Covid19 Note:
All orders over 50 grams to non-European destinations will be sent by Tracked Airmail.
This is an approximate guide to Tracked Airmail Charges:
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World 1 & 2
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USA
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up to 50 grams
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£11.95
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£12.95
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up to 250 grams
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£16.95
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£17.95
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up to 500 grams
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£21.95
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£26.95
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up to 750 grams
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£24.95
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£28.95
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up to 1000 grams
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£29.95
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£32.95
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up to 1250 grams
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£31.95
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£36.95
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up to 1500 grams
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£33.95
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£39.95
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up to 2000 grams
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£35.95
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£39.95
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over 2000 grams
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enquire
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We use UK Royal Mail's Airmail service to ship most parcels. For quicker deliveries, Royal Mail advises the use of their International Tracked & Signed service, see below.
Most non-European countries are World Zone 1 or 2. The USA is World Zone 3 and usually the most expensive. Australia & New Zealand are World Zone 2. The Royal Mail charges more for Airmail to Australia and New Zealand but we are currently absorbing the extra costs involved.
3) Special Deliveries Abroad - Tracked & Urgent deliveries
Airmail is not a confirmed (or monitored) service and may take 2-4 weeks to most destinations in Europe and up to 6+ weeks to non-European countries. Countries close to the UK, such as France & the Netherlands can be quicker but some parcels have taken 5 to 6 weeks to more distant European destinations. The speed of delivery is dependent on European carriers and outside of Royal Mail’s (and our!) control.
UK Royal Mail can also provide its International Tracked service, as an upgrade to Airmail, and this is more reliable & quicker than Airmail alone. Royal Mail says that its Tracked service receives priority handling in the UK and abroad and is faster than standard Airmail. Their aim is to deliver to Europe within 3-5 working days and the rest of the world within 6-7 working days of posting.
We now send all orders by Royal Mail’s International Tracked services. This will generally cost £5 more than our standard delivery service for parcels up to 2 kg (e.g. 1.7 kg plus packaging).
Tracking Confirmation
Typically, we send you an email confirming that your parcel has been sent, on the same day that we send your parcel.
However, please note that we may only receive the Tracking Code from the Post Office 3 to 4 days later. You will not, therefore, receive the Track Code until we have it. Usually, we will send that to you as a Paypal update email.
4) How do I calculate the weights?
The weight must include the weight of packing materials such as padded envelopes, cartons and mailers as well as dyes and mordants etc. For example, an order for 250 grams of alum must be sent at the 500 gram weight band. It cannot be sent at the 250 gram band. As a rule of thumb, add 100 grams to the weight for dyes orders of 100 grams or more and 200-250 grams for orders up to 1 kg.
If you are ordering from the USA, Australia or from any country outside UK, you can contact us via the Contact Form or by email to info@wildcolours.co.uk, for an estimate.
5) Small packets up to 50 grams
Small orders for dye plant seeds or for say 50 grams of natural dyes to Europe, may be covered by the standard delivery charge of £4.95 that is calculated by the shopping cart (for orders under £100) plus £5 for Tracked Airmail. You can order these directly through the shopping cart and we will email you if the weight exceeds Royal Mail charges.
6) What does the Delivery Charge include?
The Delivery Charge is the cost of Royal Mail's Airmail service plus the costs of the external packing materials, such as the mailers and mailing cartons that are used to ship your dyes, and of the Paypal transaction charge.
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