Payment, Postal Charges and Delivery
A. Payment Options (this page)
B. Postage to UK (opens new page)
C. Postage to Europe, USA, Australia & rest of world (opens new page)
C. Fulfilment and Delivery Times (opens new page)
D. Weights of natural dyes (opens new page)
E. Paypal shopping cart errors
F. Order cancellations & returns (opens a new page)
G. Terms & Conditions - Sale of Goods (opens a new page)
A. Payment Options - how to pay for your Wild Colours products
a) Use the Shopping Cart to pay by PayPal
b) Use the Shopping Cart to pay by Credit Card or Debit Card
c) Cheque sent by post or inter-bank transfer
a) Use the Shopping Cart to pay by PayPal
1. Click on the “Add to Cart” or “Buy” buttons to add the item
2. Click on “Continue Shopping” to add further items
3. When you are ready to buy, click on “Buy” or “View Cart”
4. Click on “Proceed to Checkout”.
At this stage, you can either,
a. Pay by PayPal,
Go to “Log in to PayPal” on the lower right of the screen and enter your email and password, then follow the on-screen instructions.
b. If you do not wish to use PayPal, or do not have a PayPal account, you can pay directly by credit or debit card – See next section, b).
b) Use the Shopping Cart to pay by Credit Card or Debit Card
Click on the “Add to Cart” or “Buy” buttons to add the item
Click on “Continue Shopping” to add further items
When you are ready to buy, click on “Buy” or “View Cart”
Click on “Proceed to Checkout”.
Go to lower left side of screen where it says:-
“Don't have a PayPal account?
Use your credit card or bank account. Continue”
And click on “Continue”. You will then be presented with a screen entitled
“Pay with Credit Card or Log In”
Ignore the PayPal login and fill in the left side of the screen.
When you select the country, you will be given a range of supported card types for your country. Follow the on-screen instructions.
Order your dye plant seeds & natural dyes here!
c) Cheque sent by post
If you wish to order by cheque, please note that this should be drawn on a UK-based bank and enquire for further details via the Contact Form. Cheques will only be accepted on the understanding that the goods will not be despatched until the cheque clears (about 7 days). You can also pay by inter-bank transfer - enquire via the Contact Form.
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E) Shopping cart errors
a) On about 09 Aug 2016, Paypal introduced a programming error in the Paypal shopping cart that prevented foreign characters being used in the name of a product. The British £ sign now counts as a foreign character! And generates an error of “You have unsupported characters for this field”. So a dye name with “Save £5.00” cannot be bought!
We have resolved this problem by removing this statement from all product names, but the prices remain the same and the savings remain the same. The Save statement is now in the Brief Description and the Long Description, which Paypal does not see.
b) Buckthorn extract and Persian Berry extract
In May 2016, we had to change the name of Persian Berry extract to Buckthorn extract because every time a customer bought Persian Berry extract, it generated a Paypal security investigation with very long delays.
We were told by Paypal that this was because of the word Persian in the name and that they were obliged by US authorities to investigate all possible sales from Iran.
Even although almost all Persian Berry extract comes from southern Europe and is being sold in the UK or Europe, not to the US...
Please let us know if you find any other shopping cart errors!
G) Damaged goods
Don’t accept any package that appears badly damaged and notify us immediately if you have refused the package. We always advise you to sign for goods as ‘not examined’. In the event of a claim against the carrier, you will need to keep any packing materials for the carrier’s inspection and to answer any enquiries from them or we cannot accept any responsibility for compensation.
Please telephone or email us immediately if the goods arrive damaged to discuss whether a replacement part may resolve the problem. If we agree that a replacement part is not an option to resolve the problem, then you should request a Returns Number before attempting to return the goods. A full refund, including postage costs, will be made on receipt of the returned goods.
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